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Areas of expertise

Remove the row

Column: 1

  • Marketing strategies & campaigns
  • Social Media marketing
  • Web development
  • Customer Relationship Management (CRM)

Column: 2

  • Outbound / Inbound marketing
  • Collateral marketing / Sales support
  • Event – Project Management
  • Copywriting videos, photos and print production

I am highly motivated by the desire to take on new challenge. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.


April 2017 — Present

Social Media Marketing | Consultant
USAID | Group Croissance
    • Create and publish relevant, original, high-quality content
    • Post on a regular publishing schedule
    • Promote content through social advertising
    • Increase web traffic
    • Set clear objectives and advise on promotion strategy
    • Measure & analyze KPI to establish ROI


February 2013 — Present

Marketing Content Director
Third-party companies / agencies consultation


    • Create copywriting videos, photos and print production.
    • Design website and create web content 
    • Provide consultation to team of Designers & Media Technicians
    • Provide quality control over concepts and projects

October 2006 — February 2013

Customer Relationship Manager (CRM)
Digicel Haiti
  • Drive call center daily operations management with more than 200 agents
  • Work on daily planning to achieve customer service targets
  • Provide daily and monthly KPI to Board staff
  • Monitor supervisors individual performance and their team
  • Liaise with Marketing Dept. to conduct Outbound & Inbound marketing strategy
  • Responsible for all new project implementation

June 2006 — October 2006

Call Center Supervisor
Digicel Jamaica Ltd
  • Conduct a BPO call center pilot project in Jamaica with a team of 10 agents
  • Define tasks, schedule and assign ressources
  • Monitor “On-The-Floor” Activities
  • Manage project status and progress
  • Keep the project on track

May 2006 — June 2006

Corporate sales agent
Digicel Haiti
  • Assist sales representative with corporate plan activation
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
Education Highlights

June 2016

Social Media Marketing
Advanced Learning Academy

February 2013

Marketing Management
(NPTEL) National Programme on Technology Enhanced Learning.

March 1998 — June 2002

Bachelor degree in Economics
Universite Quisqueya - Haiti

October 1996 — July 1998

Bacc1, Bacc2
Collège Adventiste de Diquini
Written/Spoken Languages (Fluently)
  • French
  • English
  • Creole